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PALS - Patient Advice Liaison Service

Contact Us

PALS - Patient Advice Liaison Service

Contacting PALS

You can visit us at the Patient Experience Centre from Monday to Friday between 10.00 – 12.00 and 14.00 – 16.00.

Phone us on 01582 497990. You may get an answering machine if the team are busy. Please leave a message and we will return your call as soon as we can. 

Email us at or complete the form below.

We are not open at weekends and bank holidays and so will contact you on our return with the aim to answer your enquiry within 2 working days.

You can write to us using the following address:


Luton and Dunstable University Hospital
Lewsey Road
United Kingdom

If the PALS Officers or staff are unable to resolve your concerns you may wish to make a formal complaint. See here for further information about making a complaint.

Please complete the form below to send us a message

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PALS - Patient Advice Liaison Service
If we call you can we leave a voicemail or message with another person stating we are calling from the L&D PALS desk?

Please note:

  • We will forward your email to the relevant department for response.
  • We are unable to provide patient information without the patient's consent.

More information on PALS 
Please also see our FAQs.


This form sends information to a Luton & Dunstable University Hospital email address. We always treat your information with the strictest confidence and will not pass any information to third parties. The L&D cannot guarantee 100% security when information is in transit over the world wide web. If you have any concerns regarding the security of the world wide web please call the hospital directly on 01582 497990 to talk to someone in the PALS team.

Terms and conditions