How to Refer to us
Referrals should be sent via e-RS (NHS e-referral service). All of our specialities are published with the exception of Haematology and Pain Management. Contact the Trust if you are trying to refer and unable to find the correct service.
The preferred mechanism of receipt of referral is via e-RS. Please note if you need to refer to a particular clinician then you must use the named clinician function on e-RS. Please only use this if absolutely necessary, as it excludes earlier slots with other clinicians of the same specialty, thus delaying patients’ treatment.
Please use the referral proforma that has recently been set in your system rather than you own. This proforma has been tested with Consultants and the Trust and provided consistency with the transfer of clinical information. The reason for referral can be typed directly into e-RS rather than typing a separate letter and attaching.
Ensure you have attached the referral letter within the system as per time frame below:-
2WW – 24 hours Urgent – 3 days Routine – 5 days
Please clearly mark the name of the clinical department to increase speed of processing.
List of L&D Hospital Services Available on E-RS
Please click here to view our latest list of all L&D services available for booking on the e-RS. This list will be regularly updated so please visit this page to keep up to date with all our services on the e-RS.
Please note from October 2018 100% of hospital referrals must be made via e-RS as part of new NHS rules.
For any queries please email our Outpatients Booking Dept Manager here.
Who to refer to
Where possible GP’s should address all referrals to “Dear Doctor” to maximise opportunities to pool referrals and minimise patient waits. However, it is of course still possible to refer to named consultants, in accordance with specialist interests or for patient preferences.
The following minimum information should be included in your referral letter:
Please note, we may return incomplete referrals or we may not formally accept them until we have received all the necessary information.
Suspected Cancer/Two Week Wait Referrals
The Luton and Dunstable Hospital have all of their services published on the E-referral service. This is the preferred method for receipt of 2WW referrals. There is a fax still in operation for receipt of referrals if you are experiencing any difficulties with referring via e-RS.
2WW- 01582 497910
Switchboard 01582 491166 (0 for Operator)
Out-patients Booking Dept 01582 561385
Out-patients Operations Manager, Mary Hirst– 01582 497246 firstname.lastname@example.org
It is now even easier to contact the L&D’s entire outpatient teams as you can now (download the contacts list for the whole department by clicking here.)
PALS & PPI 01582 497990 email@example.com
Freedom of Information lead – Gaynor Flynn 01582 497928
Complaints 01582 497002 firstname.lastname@example.org
Advice and Guidance is offered by all specialties via e-RS