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Changing or cancelling your appointment or admission

Please note: Junior Doctors Strike

The Luton and Dunstable University Hospital would like to reassure patients and staff that the Trust is doing everything in its power to minimise disruption to services during the planned strike action by Junior Doctors. The first strike day is due to take place on Tuesday 1st December from 08:00-17:00hrs. If you have an outpatient appointment or an operation planned for that day please do not cancel it. We are aware that the BMA have entered into negotiations and we await the outcome of these discussions before we make our final plans.

Should we need to cancel any appointments or operations for Tuesday 1st December we will contact you by telephone on the afternoon of Monday 30th November.

Each year valuable resources are wasted because patients do not turn up for their appointment or admission.  If you cannot attend or no longer require your appointment or admission, please let us know as soon as possible so that we can
offer the slot to another patient.

Please note: This form should not be used for appointments for the following services:
Maternity, Breast Screening, GUM, Endoscopy, Imaging/X-ray, Limb-Fitting, Orthotics, Neurophysiology, Physiotherapy, Speech and Language Therapy, Audiology or Mental Health.

For the above specialties you should contact the department direct on the telephone number quoted on your appointment letter.

To change or cancel your appointment

The preferred way to change or cancel an existing appointment is to use the on-line form below, only if the appointment is two or more days in the future.  Alternatively, you can telephone between 08.30 - 17.00 Monday to Friday on 01582 561385.

Please note Monday morning and lunch times are usually the busiest, so please avoid telephoning during these times if possible.

Changing your appointment

If the appointment you wish to change is within two working days we will aim to contact you within 48 hours, otherwise we will notify you by post within one week.

Cancelling your appointment

Once we have received your request we will cancel your appointment.  Please note: if you choose to cancel, you will not be offered a new appointment unless you are re-referred by your GP.

Urgent Referrals
If your GP has informed you that your referral is urgent, this is because it is felt you should be seen within a two week period.  Please bear this in mind when requesting a change of appointment and ensure that you book your new appointment within that period.

To change or cancel your admission

The preferred way to change or cancel your admission is to use the on-line form below, only if  the appointment is two or more days in the future.  Alternatively, you can also telephone the contact number on your Admission letter between  
09.00 - 17.00 Monday to Friday.

Changing your admission

A new admission date will be sent to you by post in due course.

Cancelling your admission

Once we have received your request we will cancel your admission and you will be removed from the waiting list.   Please Note: if you choose to cancel, you will need to be re-referred by your GP.

Please complete the form with your correct details. If you experience problems using this form please contact the telephone number on your appointment letter.

» Indicates required fields

Change or cancellation form
Patient transport booked? »
Interpreter booked? »
If I am not available to contact by phone I am happy for you to leave a message on an answer machine »
Would you see another Consultant in the same speciality if an earlier appointment is available? »
Please note: We are unable to transmit appointment details via email for reasons of confidentiality »


This form sends information to a Luton & Dunstable University Hospital email address. We always treat your information with the strictest confidence and will not pass any information to third parties. The L&D cannot guarantee 100% security when information is in transit over the world wide web. If you have any concerns regarding the security of the world wide web please call the hospital directly on 01582 561385 to cancel your appointment.