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L&D rated ‘good’ by the CQC

03 June 2016

Today the Care Quality Commission (CQC) published its report into care provided by the Luton and Dunstable University Hospital NHS Foundation Trust (L&D) and awarded an overall rating of ‘good’, with some areas rated as ‘outstanding’.

The publication of the report follows a planned inspection by the CQC of the L&D from 19 – 21 January 2016, with further unplanned visits taking place on 27 January and 4 February.
In its report published today, the CQC praises staff for their compassion and empathy, with feedback from patients positive, and outcomes above average when compared to other acute trusts.
For the five key measures, the CQC rates the L&D’s services as ‘outstanding’ for ‘well-led’ and ‘responsive’, ‘good’ for ‘effective’ and ‘caring’ and ‘requires improvement’ for being ‘safe’.

The CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said: “The Trust can be proud of the services that it manages. We found staff to be dedicated, kind, caring and patient focused. Overwhelmingly staff were positive about working at the Trust and they talked about being proud of their workplace and the care they delivered.”

The CQC were particularly impressed by services in Urgent and Emergency care, Children, young people and families, and Outpatients and Diagnostics (eg X Rays, blood testing), all of which were rated as ‘outstanding’.

Chief executive of the L&D, Pauline Philip, said: “We are delighted to receive such a positive recognition from the CQC. The report is an acknowledgement of the tremendous commitment and hard work shown by our staff consistently over many years.

”I am also pleased to report that the organization has already focused on the areas which the CQC inspectors identified as needing improvement and that significant progress has already been achieved. I have no doubt that the Trust will maintain and improve its performance in all domains over the coming months and years. The Report will be a motivational force for all of us.”

L&D Chairman, Simon Linnett, added: “I cannot speak too highly of this hospital; to have achieved ‘good’- a level only achieved by a small percentage of hospitals in England – with the burden of our infrastructure and the commitment to quality, all delivered within our budget, is to use a different term ‘exceptional’. I congratulate all our staff who can certainly feel very proud.”
Please see our CQC report page for more information.