Printed at: 06:38:51 / 18-10-2019
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Richard is face of Luton’s Service with a Smile

Richard Moisey, a volunteer at the Luton and Dunstable University Hospital (L&D), has been recognised for the outstanding contribution he makes to the community, winning the Service with a Smile Award at the Luton’s Best Awards held on 23 November.

L&D volunteer Richard Moisey with his Luton’s Best Service with a Smile Award

As a volunteer at the L&D since 2015, and one of the ‘Meet and Greet’ team, Richard is a Main Reception volunteer and is often the first friendly face that visitors and patients see when entering the hospital. Hospitals are difficult places to navigate and Richard is there to help direct patients to appointments, hold their hand, carry their bags if needed, or push them in a wheelchair.

Voluntary Services Manager, Karen Bush, explains why she nominated Richard for the award: “Richard is a true star and a wonderful ambassador for the Trust. His wonderful professionalism, dedication, unique personality and infectious humour all mean that our patients who walk in agitated and fearful about their visit are supported and calmed, and that applies to both young and old alike – they all love him.

“He constantly goes that extra mile and we regularly receive thanks from patients for the support he has given them. He assisted one elderly disorientated patient who’d lost his car in the car park, not only by walking the car parks for nearly an hour with him until they found it, but then sitting in the passenger seat with him to direct him back to the main entrance, before locating the patient’s wife and helping her into the car.

“He is so deserved of an award for going above and beyond, all with such a happy cheerful disposition; we truly cannot thank him enough.”

Richard said: “Whilst I am very pleased to have won this award, it is for all of our volunteers, many of whom you never see.”

The annual Luton’s Best Awards recognise the achievements, work and valuable contribution of the heroes in the local community.  There are awards for individuals and groups, young and old, for people working in the public sector and for organisations and businesses all who make the community a better place.