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Update on patient transport services

For all patient transport (non-urgent) enquiries and bookings please call 01603 481208.

2nd October 2017

Clinical Commissioning Groups in Bedfordshire, Luton and Hertfordshire have been working hard to transfer patient transport services over to East of England Ambulance Service NHS Trust, the new caretaker provider of non-emergency patient transport, after Private Ambulance Service informed us that it was no longer able to fulfil the terms of its contract.

We are focussing our recovery work on patients that need transport services most, by prioritising appointments for renal, chemotherapy, radiotherapy and discharges from hospital.We are reviewing all out patient appointments for Tuesday and Wednesday, in order to prioritise their need for patient transport. We would ask patients who are able to walk or make their own way to appointments to do so.

Bedfordshire, Hertfordshire and Luton CCGs will reimburse patients for their transport if they save their receipt.

In the meantime, EEAST has set up a call centre for patients who are attending appointments this week and would like to confirm a booking. Please contact 01603 481 208.

If you have a general enquiry, we would ask that you do not use the call centre number this week, so that we can prioritise patients who need the service most.

Media Enquiries

If you have a media enquiry please email pressenquiry@ldh.nhs.ukor call 01582 497 408 and we will get back to you. If you have a media enquiry out of hours (i.e. before 9am, after 5pm or at weekends) and it is urgent, please call the hospital switchboard on 01582 491 166 and ask to speak to the Duty Press Officer.

Communications enquiries
communications@ldh.nhs.uk or call 01582 497 408.

Communications team
Mariane Covington
Communications Manager/Press Officer
Mariane.Covington@ldh.nhs.uk
Direct line: 01582 497 408
Working hours: 9am to 5pm, Mon – Fri

Courteney Black
Internal and Digital Communications Officer
Courteney.Black@ldh.nhs.uk
Working hours: 9am to 5pm Mon – Fri