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Homecare Service

What is Homecare and how does it work?
The Homecare Medicines Service is a term used to describe the delivery of certain hospital prescribed medicines directly to your home or alternative address that you choose.  In some cases there may be other types of support included such as nursing or teaching in the home environment.

It is managed by the pharmacy homecare team along with your consultants, specialist nurses and pharmacists throughout the hospital.

Who will provide my medicines?
The homecare providers we use are private companies who are not part of the NHS or the hospital, but have been chosen by us, from a list of providers who have tendered to provide this service through the East of England procurement hub, to provide this service to you. In some cases there may be two or more providers available to provide the service in which case you, along with your doctor or nurse will be able to choose your provider.

Occasionally we may change the homecare medicines service provider we use. This will always be managed with little to no effect to you. We always use tried and trusted providers who can demonstrate years of experience in providing quality homecare medicines services.

Patient downloads
Patient Information Leaflet
Patient Charter
Homecare contact numbers
Privacy policy

What should you do if you are getting low on medicine stock?
Please notify the Pharmacy Homecare team at Luton & Dunstable University Hospital if you have less than 7 days’ supply and have not heard from your homecare provider. They will contact your homecare company on your behalf to arrange contact and delivery.

How to contact the Pharmacy Homecare team.
You can contact the Luton & Dunstable University Hospital Pharmacy Homecare team by:
Office direct line: 01582 718265 (Monday to Friday, 9.00 – 16.00) no answer phone available.
Via switchboard: 01582 491166, extenstion 8265
Ldh-tr.ldhomecare@nhs.net (Monday to Friday 10.00 to 16.00)