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PALS - Patient Advice Liaison Service

Our top priority at the L&D is to put patients and their safety first in everything we do.  We do our utmost to ensure you will be happy with the care you receive.

If you have any comments or concerns about your care please ask to speak to the person in charge of your care, the Ward Sister or Matron.  If you feel that your concern has not been resolved then you can contact the Patient Advice and Liaison Service (PALS) in the hospital on 01582 497 990 or complete the form below. The PALS Officers can provide on the spot advice and support to help you resolve your concerns.  

The PALS team are located in the main entrance of the hospital within the Patient Experience Centre.  This office is open Monday to Friday from 9am - 5pm, except Bank Holidays. A message service is available out of office hours. The PALS Officers are happy to visit you on the wards if you wish and this can be arranged via the ward staff. 

Patient Experience Survey
The L&D would like to hear what you have to say about your experience of our services. We have launched a new online survey to help us collect your views on our services.

Contacting PALS
Please see our contact us page