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Access your Health Records

Under EU and UK law you or an authorised representative may have the right to access your health record.

Access to your health record or that of another living individual
You have a right to apply for access if:

  • You are the patient.
  • You have parental responsibility for a patient who is a under the age of 16.
  • You are the person authorised in writing to make an application on behalf of the patient. (This requires the patient’s signature).
  • You are a person appointed by the court to manage the patient’s affairs when they are unable to e.g. power of attorney (documented proof must be provided).

Access to health records of the deceased
The Access to Health Records Act 1990 provides certain individuals with a right of access to the health record of a deceased individual. These include the executor or administrator of the deceased person’s estate and a person who may have a claim arising out of the patient’s death.

Withholding information
In some circumstances the Trust is legally required to withhold all or some of the information held in an individual’s health record:

  • Where the identity of an individual cannot be satisfied by the Trust.
  • Where consent of the individual has not been given, but is legally required.
  • Where it has been judged that supplying the information is likely to cause serious harm to the physical or mental health or condition of the patient or any other person.
  • Where providing access would disclose information relating to or provided by a third party who had not consented to the disclosure. This exemption may not apply where that third party is a health professional involved in the care of the individual.
  • If a deceased person had indicated that they did not wish information to be disclosed, or the record contains information that the deceased person expected to remain confidential.

How to request access to health records
A request for access MUST be in writing and you must provide evidence of your identity.

Please write to us at the following address or print and complete the “Access to Health Records Form” and return it to the address below. This address is also noted on the form.

Patient Services Department
Luton and Dunstable University Hospital
Lewsey Road
Luton
Bedfordshire
LU4 0DZ

If you are unable to print this form paper copies can be obtained using the following alternative methods:

  • By visiting the Patient Advice and Liaison Service (PALS) located in the Main Reception area of the hospital.
  • By telephoning the Trust’s Patient Services Department on 01582 497288

We will try to provide the requested information within the one calendar month deadline, or if possible within the 21 days NHS deadline. If this is likely to take longer than one calendar month the applicant will be informed.

Do you need assistance?
Please do not hesitate to contact the Patient Services Department if you need assistance with completing the form or if you have any questions. They can be contacted on 01582 497288.

If wish to gain access to any other type of recorded information held by the Trust please see the Freedom of Information pages.

If you would like more information about your rights, details of  how we process your information or if you feel your confidentiality has been breached, please contact:
Data Protection Officer (Gaynor Flynn)
Luton & Dunstable University Hospital NHS FT
Lewsey Road
Luton
LU4 0DZ
01582 497928
patientservicesteam@ldh.nhs.uk (Marked, for The Attention of the DPO)

If you feel that we are not processing your information fairly and lawfully you have the right to complaint to the:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113