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Complaints

We welcome suggestions, comments and constructive criticism from our patients, their families and visitors so we can improve the quality of our patients care.

If you have had an issue and have been unable to resolve it on the ward or with our PALS (Patient Advice Liasion Service) team, please do not hesitate to contact our Patient Affairs Team.

If you would like to make a formal complaint, please email complaints.officer@ldh.nhs.uk, or call 01582 497002. You will need to provide full patient details, including patient’s name, date of birth or hospital number.  If you are not the patient but are making a complaint on behalf of someone else, please also provide your own postal address and a contact number if possible.

Alternatively you can send a letter to Patient Affairs, 3rd Floor Trust Offices, Luton and Dunstable University Hospital, Lewsey Road, Luton, LU4 0DZ.

All issues are taken seriously and are used to help us improve the quality of services we provide. Any complaint that you make will not be held against you personally or affect any ongoing or future care and treatment for you and your family.

If you would like to send a compliment to a team or member of staff, please email patientexperience@ldh.nhs.uk