Fair Processing Notice
The Luton & Dunstable University Hospital NHSFT collects large amounts of personal information every day. We are legally obliged under the Data Protection Act 1998 to use this information appropriately and store it securely. We take this obligation very seriously and are committed to taking all reasonable measures to ensure your right to confidentiality is upheld.
Your information and how it is held:
The doctors, nurses and team of healthcare professionals caring for you have to collect and hold information about you to enable them to provide you with care and treatment. This information will be either:
What information is held in these records?
These records may include:
How are the records protected?
It would not be practical to list all of the measures we have in place to protect your information; the following is a short summary:
What is the information in my records used for?
Your records are used to manage and deliver your care and treatment. The information will help to ensure:
We are required to monitor & manage our services, so your information may also be used to:
*Patient Satisfaction Surveys
We may contact you in writing or by telephone inviting you to take part in a Patient Satisfaction survey. You do not have to take part, but if you do your identity will not be kept with your completed survey. You will only be identifiable if you chose to include information about yourself in your response. The purpose of these surveys is to give you the opportunity to give us your views and to enable us to identify where we need to make improvements to our services and other services provided by the NHS.
If you do not wish to be contacted for this purpose please inform the Patient Advice & Liaison Service (PALS). You will find their contact details below.
Who will the information be shared with?
We will share information with the following main partner organisations:
We may also share your information in circumstances where the health and safety of you or others may be at risk or where we are required to by law e.g. notification of births, matters of public health, where a court order requires us to do so.
Sometimes special permission is given to enable us to use or share your information for other reasons. This may be for medical research, checking quality of care or keeping registers of patients with particular conditions, illnesses or needs e.g. cancer registers. This permission is given by the Secretary of State for Health. Everyone who we share patient information with has a legal duty to keep the information confidential and to comply with the Data Protection Act 1998.
Do I have the right to say I don’t want my information to be shared?
In some circumstances you have the right to restrict with whom we share the personal
information in your records that identify you. By choosing this option, it may make the provision of treatment or care more difficult or unavailable, so it is advisable to discuss this with your Consultant or the team who are caring for you. This must be noted explicitly within your records in order that all healthcare professionals and staff treating and involved with you are aware of your decision.
Do I have the right to see what information you hold about me?
Yes. The Data Protection Act 1998 gives you the right to request and be provided with a copy of information we hold about you. For more information and to download a request form please click here, or contact Patient Services Team by calling 01582 497288, or by email.
If you would like to know more about your health record or if you feel your confidentiality has been breached, please speak to the person in charge of your care or contact Patient Advice & Liaison Service (PALS):
PALS are located in the hospital main reception area.
Patient Advice & Liaison Service
Luton and Dunstable University Hospital